Jet Blue is a great option for continuing from NY. They fly to most of the country from JFK and have good fares. BUT, if your flight gets cancelled – you are on your own. This happened to over a thousand people yesterday, because of bad weather (in some undefined location – certainly not in sunny NY).
Here is what you need to know:
1. Jet Blue does not have the “let me book you on a different airline” policy. That is bad. They need to find you the next Jet Blue flight to where you are going. You and the army of people similarly affected. That translates to a day or two in NY (Theme Parks or Sea Kayaking, anyone?) and missing the big meeting with Mike Moritz at Sequoia.
2. Jet Blue does have a no nonsense refund policy. No questions asked, no creative reduction of the refund. You get the full amount of that flight segment refunded and you get to keep the return flight. That is good.
So, when you get to the airport and discover that your Jet Blue flight is canceled do the following –
a. See if there is another flight still scheduled that is good. IFF there is not a mad rush for the agents, try to get on that flight. Thats pretty obvious, but probably won’t happen. What is most likely to happen is a madhouse scene at the airport with the word “Canceled” burned into the Plasma displays. Then do step (b)
b. Follow this link for info on canceling flights due to the “current travel disruption”. Most likely you will find out (without the pushing and shoving on the line) that you will not be flying JetBlue. On to step (c)
c. Get online and find yourself a flight with another airline. Don’t waste any time – others will be doing the same and getting the best fares. Be creative. Use Kayak and see what getting there with one stop can do for you. Book the flight and get out of JetBlue terminal. Be flexible – you may even need to get to LGA (shuttle) or EWR (shlep – 2 trains + 2 trams ).
d. Call JetBlue and get your refund. Expect to be on hold a long time so get in the mood for Frank Sinatra on Muzak. You can enjoy all that as you make your way to your new flight.
Good idea to have to have you cell charged up if you are flying Jet Blue.
And look at Yapta for price drops.
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